I’ve worked with multiple agencies over the years. And honestly, this part still frustrates me.
They’d rave about how our brand awareness was improving. Impressions were up. Reach was higher. The charts looked amazing.
But the ad spend was climbing—and no one seemed too concerned about whether it was bringing in actual results.
That’s not good enough.
I’ve got a business to run. I’ve got bills to pay. And vague brand metrics don’t help me decide what to do next.
Yes, top-of-funnel activity has its place. But only if it leads somewhere.
If you’re working with an agency, don’t be afraid to ask:
- What are we tracking?
- What does success actually look like?
- How will we know this is working?
You deserve answers. Not just pretty dashboards.